Prisma - Santa Ana, California

Anna Huang

It's gearing up to 3 years of staying in Prisma! We've upgraded from 1 bedroom to 2, from 1 side of the building to the other, and we couldn't have been more satisfied. The management team is consistently looking at ways to engage our community with food trucks, events, and treats! There are a ton of residents who have been here for years and definitely make us feel safe and homey. We can't praise the maintenance and custodial team enough. Our work orders are worked on in less than 24 hours. They're respectable and quick. Alberto and Clara are the most hardworking duo ever, regardless of the weather - they make sure to keep our complex clean; most importantly, they do it with such a genuine smile. They've been here since we moved in and have seen our family grow and have constantly been just as sweet as the first day we met them.

Hayden

I can't say enough good things about Minor, our amazing maintenance man! He truly went above and beyond to help me out in a pinch. First, he fixed my AC quickly and efficiently, ensuring my home was cool and comfortable again especially with my dog who was sick and overheating! But that's not all! Later that same day, I had an emergency with my shower that wouldn't stop running. Despite the late hour, Minor came to our rescue without hesitation. I was so worried and then relieved! His dedication, professionalism, and expertise are unmatched. I am incredibly grateful for his hard work and commitment. Minor is an absolute lifesaver and a true asset to our community!

Jamie Lee

Absolutely love the complex! Always clean, and management is always nice and communicative. They’re constantly trying to make improvements to make the place better (painting, repairing, cleaning, etc). Shows that our rent is going towards something for us and not just into their pockets! Maintenance team was also very prompt and respectful.

Ronald Rivera

Luis was incredible, quick response within hours and problem was fixed in about 30 min. He cleaned up after himself and was respectful of the space. Couldn’t have asked for a better experience

Lucas Nicodemus

It is generally my experience that the management company provides on-time maintenance when asked for, and that the apartments are in generally good condition. It is also the case that there is a relentless obsession with things such as invasive apartment maintenance. Off the top of my head, they will enter your unit and require all pets to be out of the unit during maintenance, for example, to inspect fire sprinklers and alarms annually, to clean ducts, to inspect other maintenance items, etc. At least one of these inspections is performed by management, where they perform a cursory inspection of various things and require access to all areas of the apartment. Generally, again, this is not an issue worth noting. However, the management team is only able to offer the vague "9-5pm" window of time for access. Perhaps you want to take a shower, use the bathroom, sleep in, eat lunch, or perform any activity during this time. If this is the case, prepare to be interrupted the entire day. Since they're giving legal notice of entry, they have every right to enter your apartment with no warning on those days.

I have been a tenant here since 2018. If you can tolerate this disruption to your life, seemingly randomly scheduled, so be it.

Chelsea O'Reilly

Maintenance team is awesome. Appears safe but have had car broken into, once a week I find a house less person digging in the trash(behind the "secure" gate)and 1 month ago my partner got in the elevator and 2 men in ski masks were getting on.
There are at least 3 airbnbs on my floor, so it is loud and disruptive. The management acted like they were concerned but we still see random people coming in and out and we notified them around thanksgiving 2022.

Just received a notice they want to raise our rent 20%-$400 more in one year. Last year it was 10%. This place was built in 2018 so the rent control laws in Santa Ana don't apply. The pool and gym are really nice, and I love that I can hop on the 22 and walk to mothers market. However, I would not suggest anyone I care about live here. If you have room to handle $300-$500 increases in rent then the amenities are worth it. We moved in in June of 2020 for reference

sri sai

The Apartment place is very secure and maintained very well. The maintenance requests are usually fixed with in 24 hours. Mike was very helpful from the beginning and the Staff was very friendly and did a great job in having some events every month. I would definitely recommend this place.

Daniel Vera

PRISMA is an outstanding apartment complex with a professional and friendly staff. I just moved in last weekend and the team made the move as easy as moving can be. Kasey was the initial contact person when my girlfriend and I went to see the complex and she is delightful, energetic, and professional. Joseph processed everything for me on my move in day and was very helpful coordinating use of the freight elevator with my movers and taking me through the final tour of the apartment and use of the nice and shiny appliances in the unit. Leon, the property manager, called me a few days after the move to make sure everything went well and it is just nice to know that the staff seems to legitimately care about the residents and experience. Adam, the maintenance man, has also been very helpful and welcoming. The complex itself is really cool and has some nice amenities and a modern design. I would recommend it without any hesitation.