Prism Health North Texas - Oak Lawn Health Center - Dallas, Texas

Devin N.

I’ve been going to Prism Health in Oak Lawn seeing Shakira Johnson, PA, for over three years now. She makes the process seamless, is friendly and informative, and always puts my care above all else. Shakira treats her patients with empathy and compassion. The staff is also very accommodating.

Philip H.

I’ve been going to Prism Health for several years now. My insurance covers me 100% for preventative care. I’ve somehow received bills from Quest Diagnostics from my last 2 visits where I received preventative care. I’ve been going round in circles trying to sort this out and just can’t seem to find someone to help. I did find a guy called Michael who looked into it and he said the bill is my copay. I’ve followed up with 2 additional emails to him but he’s just ignoring me. No matter how much I try to explain that there should be no cost to me, I still can’t get anywhere. I will be looking for an alternative in Dallas.

Mars N.

Been going to Prism for a few years, but the last several visits over the last year have pushed me away from visiting their Oak Lawn clinic:
1. Lab staff is not effectively cross trained on how to handle trans patients compassionately. I’ve been deadnamed loudly, repeatedly, and in front of all the other patients in their office on multiple occasions.
2. Front desk staff is unprofessional and frequently overwhelmed. Just called to ask about moving my care to the Oak Cliff center, and the front desk agent Anna (who has also misgendered me and other patients) didn’t finish her conversation before answering the phone (could still hear her talking before she ever said hello) and was very curt and minimal in explaining the transition. Another time I called, they inexplicably lost some of my financial records.
3. The pharmacy is incredibly slow. Just sat in their lobby for over half an hour and listened to the techs have to be instructed twice to fill my Rx since I was in the lobby waiting for it.

Overall, I love my doctor and I need the healthcare, but over the last year, the quality of care I’ve received from their clinic staff has been extremely lackluster. We’ll see how the Oak Cliff center pans out.

Darius C.

My experience at Prism Health has been a roller coaster! The decide to honor a 14 minute grace period depending on the customer. Then once you question them they throw security at you as if it resolved the first problem. Not only did I call prior to inform them I would be late but never did they explain to me there was a grace period.
Once my appointment had to be rescheduled since I arrived 1 min past the grace period I received a call from doctor. Not to 1st apologize but to joke about them turning me away with me being 1 minute late.
Here I am at my follow up appointment I get here exactly at my scheduled time to verify my insurance. Once my name is called again the receptionist informs me my insurance was verified but it took longer than the grace period time and I will need to reschedule. Now this is the second visit I have made to come get care that I am being pushed to a further date.
This company shows 0 empathy or value to anyone else’s time and today will be my last visit. Has a complete lack of professionalism, and is a mockery to my community. SHAME ON YOU .

Larry L.

Dr Graneto is excellent. But office staff and especially the patient portal are truly awful. I’d give the doctor 5 stars but zero stars to the online experience and front office staff.

Sidney Y.

I have been going to Prizm Health North Texas for about 3 years . They are amazing , and so patient . From my initial meeting I have had only the best people . Kimberly is amazing , always patient and helpful , she really makes a difference and she is truly caring . Shakira Johnson PA I can’t say enough good things about her, she truly cares about her patients and professional. Shakira is truly a kind human being and I appreciate all that she does for me. Edith her assistant is great and so helpful . The lab staff is great too

Austin R.

This place is absolutely wonderful! From the front desk to the back office staff, they made the experience so comfortable and efficient. Dr. Graneto is a wonderful physician. Very knowledgeable and takes his time with the patients. Thank you all!

Ben K.

I love this place! I’ve been seeing Shakira for years and she and the staff have taken great care of me. I highly recommend!