Leisure Lakes Bikes Daventry - Daventry

dunmowpeddler

I picked up my new MTB today - the entire team were were extremely helpful, making the trip up from Essex very worthwhile. Particular thanks to Billie who provided the most thorough handover experience I’ve had anywhere with excellent product knowledge and attention to detail.
Oh, and they also do a very nice cup of coffee at their in-house cafe!☕️

H s

Fantastic customer service 👏 took my bike here and had first rate advice from the workshop teams. No upselling or terminology boggling. Came away thrilled and with a beautifully fixed bike. 10/10 recommend!

Michael McTavish

Really happy with the service I received from the guys here, one of the only places who had the bike I wanted in the right size!!

Delivery was very fast, bike had been set up roughly before posting and was very well and safely packaged couldn’t fault it at all.

Very very happy cheers guys!!

2021 trek remedy 9.8 🤌🏻🤌🏻

antonio jones

Outstanding friendly service, first class mechanics and very competitive prices. I would highly recommend Leisure Lakes Bikes to any cyclist based on my own recent experience...
Whilst cycle camp touring, my trusted Dawes Galaxy (vintage 1990's model) developed a clunking noise via a worn out bottom bracket and pedal. Unfortunately nothing lasts for ever!
Thankfully I managed to make it to Leisure Lakes Bikes in Daventry.
It was the first time I had visited the shop and I was bowled over by the service and warm welcome I received from all the staff there. Truly outstanding!
They kindly instantly looked at my bike and amazingly had all the necessary parts in stock. They then promptly carried out the required work. To my delight, I was back on the road in double quick time with a bike running perfectly again.
I should also mention that the price was very reasonable too!
For any cyclist living in or around the Daventry area, this has got to be a "must go" store for your bicycle kit and repairs!

Miles Smart

Enthusiastic knowledgeable team , fantastic selection of everything for every riding experience. Would love this store to relocate to Northampton 🙏

Nathan Barker

Absolutely ecstatic with the 2 bikes I purchased today. From start to finish, the experience and interaction with Leisure Lakes Daventry has been nothing short of fantastic. Iain was incredibly patient, understanding and helpful with my numerous phone calls to reserve and query. The experience from walking through the door and being greeted like an old friend, to seeing Nick on his way home and waving us off with our new purchases was a great touch to the overall service.

A key notable moment of exceptional customer service was the bike introduction given by Nick. He did not condescend you nor overwhelm you with the important information regarding your new bike, maintenance, adjustment and safety. He would ask questions to understand your existing knowledge and would help you with anything you were unsure of. I also like how every bike comes with its own bike service history / bike birth certificate.

With previous purchases from other bike shops for my partner, the sales people would always address me, as though my partner wouldn't know what a BB, seat post or groupset was. Nick was the first Sales/service person we have EVER encountered where he addressed her directly when he gave the introduction to her bike. Even though the purchase was of my own doing, he valued us both as customers to the store. I don't know if this is in your companies standard training, but it should be as it is one of the main factors that will ensure my next bike purchase is again from LL bikes.

Again, thank you to Iain, Nick and Alex (who contacted me promptly about the bike colour and options for the Orbea) you have made two people extremely happy.

As for location / shop

Cleanliness : 10/10
Bathroom facilities: yes
On site refreshments: yes
Temperature: a little too warm (think aircon was too small for the big building maybe?)
Showroom layout: 10/10
Covid business conformity: 10/10

Elizabeth de Mello

I bought my bike here a few years ago, and took it back for service recently. I cannot fault the service I received in any way. All the guys on the team were amazing and went above and beyond to ensure I was totally happy with the outcome. Matt spent absolutely ages with me discussing the various options available to me. I cannot fault them and would recommend them without hesitation.

Thomasjp

Great service. After being mess around by another bike business I called chaps at Daventry shop and they managed to assemble bike for my daughter for next day collection. Thank you for the extra effort. Super professional 👍👍👍🚴‍♀️ littel one is well happy with her new set of wheels - well worth 3 hour round trip we made.
I since made another purchase via Leisure Lakes ebay store and had part within 3 days. Tip top