Advanced EyeCare - Sanford, Florida

Dan W.

We are long time patients and we continue to appreciate the quality of eye care provided by Dr. Ben and others. We especially appreciate the care we received recently from Deanna G -- she did a super job in going above and beyone in helping us select new eyeware. Fabulous service! Dan W

Nick S.

This place is an absolute fail. Save yourself the hassle and go elsewhere. I’ve worn contacts my entire life and get annual exams, so I’ve been to plenty of eye clinics. This was by far the worst, and I regret trusting the positive reviews.

The staff is neither personable nor helpful. The technician was cold, and while the optometrist was better, it still felt less than friendly. If they ever make a live-action Pet Rock show, this place would have some top contenders to audition. And I wouldn’t take them for granite.

They're ridiculously stingy with trial contacts, like they're hoarding the rarest Pokémon or clinging to lenses like toilet paper during COVID. I wear multifocal lenses and needed to compare strengths in real-world conditions, but they only gave me a few days of one strength and made me come back for a few days of the other. Alternating days for a fair comparison? Forget it.

The front desk is a disaster. I called three times, got put on hold forever, and was promised a callback that never came. It took four days just to place an order, only to find out the contacts would take 7 to 9 days to arrive. I asked for trials to hold me over, but they claimed they had none. When I mentioned the alternatives we'd already tried—options that would’ve worked fine until my full order arrived—they didn’t even bother checking.

I canceled my order, got my prescription, and ordered contacts online. They arrived the next day. If I can get next-day delivery as a single customer, why does an eye doctor’s office—dealing in high-volume orders and knowing their patients can’t walk around blind—ship everything the cheapest, slowest route possible? I’ve heard of snail mail, but I didn’t think it was literal. On my way out, I’m pretty sure I saw some contacts taped to the back of a garden snail inching into the parking lot—but I can’t be sure, since I didn’t have any contacts to wear!

This place is an absolute fail. Save yourself the frustration and go elsewhere.

Alex R.

SCAM* be aware: They will NOT provide your pupillary distance in order to buy glasses elsewhere, avoid if you're not looking to be forced to purchase overpriced glasses.

And no, they will not disclose this upfront. I am now trying to purchase glasses and have come to find out I can not.

Lydia K.

We came for just regular yearly eye exam. After waiting for 1 hour in office visit and a returned phone call to check on the insurance insurance status after our visit, we were not able to get in the appointment since they won't be able to process insurance from their side even though the doctors are part of our insurance network. We were not a new patient, we had 4 family members used their service last year without any problem. This time the person just told us she couldn't help us further due to the insurance issue (even though, we still have the same insurance as last year) unless we pay upfront. We're dissapointed and they just lost 7 potential customers.

Nakul D.

We just had a very bad experience with this place. We have been going to this place for over 3 years now, and recently our son needed to replace his frames so we took an appointment and went in, we were told the frames are in warranty and that it will take 2 weeks once the order is placed to get them.
After a week, when we followed up to check the on the status of the glasses, we were told that warranty has expired and that we will have to order new glasses (frames and lenses) for $417.
The first thing that is wrong here is that, they should have reached out to us, not wait until we called to check.
Secondly, they have no clue of what the actual situation is, when we went in personally and talked to one of the representatives, we found out that we don't need to replace lenses, we can just get the frames.
Thirdly, when we asked about warranty period, they acted as puzzled as we were about the 6 months as opposed to a year.
You guys charge enormous fees to hard working people for your services, the least you can do is know your own products and have informed staff that can relay correct and timely information to paying customers.
Our son has been wearing broken frame glasses for over a week now and all we are left with is to rely on an irresponsible eye glass place that has zero accountability and pathetic customer service. I am definitely taking my business elsewhere, I would not recommend this place to anyone.

Janet S.

Great team of associates. Timely, kind and professional. They also had a wide selection of eyewear and my ordered items came in promptly. I definitely will continue to go to this practice

Joseph M. I.

Dr Christy Larson and staff were all knowledgeable, efficient and personable in treating my eye issue. I was very pleased with my visit and treatment.

Janet R.

Quite disappointed today as a customer . We are aware of the appointment and always be on time for all of our doctor s appointments (though we are asked to wait until it’s our turn ) we booked for our daughter and was running late as we had to pick her after school and unfortunately we took a wrong route and our arriving time got pushed . Called up the front office to say that we missed the route and will take 11 mins . But she was giving a 10 mins grace and we arrived at the hospital in 15 mins and told us that the we were 15 mins late from appointment and had to move appnt to march ! Could have been considerate to accept that sometimes delay do happen! Anyways we got another hospital and finished the check up today .