Infinity Cycles | Specialized Durham - Durham

David Platt

Purchased a bike here and received a great service. Listened to what I was looking for, not pushy and knowledgeable. After pointing me in the area of bikes that were suitable they left me to browse and said just shout if you need anything, I prefer it that way rather than a pushy salesperson. Chose the bike I wanted on the morning and collected mid-afternoon after it had been built. Would I recommend? Most definitely yes, in fact a friend asked where I got my bike and he went to get one from Infinity Cycles also.

Ian Jackson

Headset problem with my Spesh Crux which needed inspected for Spesh warranty. I’m in Carlisle and there’s no local Spesh dealer so someone suggested Infinity. Contacted Workshop and they fitted me in next day. Lads were spot on and got to work on the bike as soon as I got there and completed the work and some extra work while I waited (and browsed the showroom 😍). Brilliant service and I now now know from where I’ll be buying my next Spesh. Thanks fellas 👍

Chris C317

Ok, so I know people make mistakes but unfortunately it’s a mistake that could and should have been avoided.

I’d taken my Specialized kenevo here twice now for a full grade 4 services, which is really costly as you would expect!

So this second time, I had supplied all the components to replace gear set, jockey wheels, chain, and chainring. Got the bike back after a few days after the service and thought everything was ok. That was until I decided to take it out on a ride and found my gears jumping mid-range between 4 and 5. I thought it was simply the derailer set up so simply adjusted the play on the cable and thought I’d fix at home. Job solved. Or so I thought!

Upon closer inspection it was not the derailer adjustment but the fact that the 4th and 5th cogs were literally touching each other. There was no spacer in-between the gears which was causing the chain to rumble and jump about because it could not connect to the gear. I was at this point furious! I mean how the hell can this be missed when it’s been serviced?

I phoned the shop but it took me ages to speak with someone on the phone. I tried multiple times before I had to phone through to sales and state I was wanting to speak with the repairs dept. Told them it had been in for a full grade 4 service and that upon inspection my gear set (that I had bought myself for them to replace) had been incorrectly installed. Guy on the phone sounded bewildered, like he didn’t know what to say. Got it booked in so they can fix the issue. No way am I paying for this balls up!

What I want to know is, how the hell can something like this be missed? Simple, they haven’t checked the bike over once everything was sorted. Seems to me they’ve simply just banged the new gear set on and failed to test ride the bike. I mean even having it on a work stand would fire up the problem! So maybe it was done by a blind one armed man? Who knows. Something as major as this that’s been overlooked and not checked before the customer comes back to pick the bike up, pay a fortune for it, and expect it to work perfectly only to find it doesn’t!

If I hadn’t found the issue my chain and gear set would’ve been damaged beyond use. That’s what annoys me most.

I’ve uploaded some photos so you can see the problem. As the photos show, the 4th and 5th cog are literally touching. They hadn’t put in the spacer. Not good at all.

Infinity Cycles, you’re only as good as your first mistake. And for me, this mistake has cost you a customer and a truthful review of the bad service I encountered. Even though they have rectified the problem and unreservedly apologised, and yes I know mistakes are made, but it shouldn’t have happened.

Advice to other customers, double check your bike before you leave.

Paul Moss

Found all the lads really helpful approachable and friendly, the Mrs and myself purchased e-bikes and the lads took their time to explain everything about the controls to her.

Wouldn’t hesitate to recommend Infinity Cycles.

James Bland

Massive thank you to all the Guys in the service center, I dropped my bike in on the the off chance they could take a look at the issue I have with the drive train and the got it fixed the same day 👌🙌

Neil Hunter

The service from the shop staff was excellent, however the same can't be said for the service I received when I brought my bike in for it's service. The member of staff didn't seem to have a great knowledge of the bike or the issues I had and didn't inspire any confidence in me. I had to take the bike straight back as the wheel hadn't been refitted correctly. I had to point things out to him but was just given excuses as to why it would be okay as it was.
Eventually another member of staff came to help and got the job done in just a few minutes!
I was at the workshop for about 4 hours for something that should have taken 45 mins or so.
I was intending to get the bike serviced there when the annual service is due but after today don't think I'd return unless it was for a warranty issue. Very disappointed.

Robyn Martin

Popped in to get tyres pumped up on cheap bike (visiting from Australia so bought off marketplace for a few weeks use). Asked if they could have a quick look at brakes and gears. Even though they were booked out, they took some time to check the bike over for me and raised the seat also.
THANKYOU ! THANKYOU!
I now feel more confident riding it on the rural cycleways.
I’d highly recommend them!!!! 🌸

Ross Johnson

Really great shop!
Good thing about it was their was a member of staff said I could have some of the tyres that were only half worn out of the tyre bin for Free but when I came back a couple of months later their was not a sign of them.
But still a great shop definitely recommend